Wash-Dry-Fold Service Terms & Conditions

By using our services, you agree to the following:

General Care

We exercise reasonable care in processing all laundry. However, items are cleaned at the customer's risk, and we are not responsible for damage resulting from normal laundering, manufacturer defects, or improper care labels.

Stains

We make every effort to remove stains but do not guarantee stain removal. Some stains may become permanent or more visible after cleaning.

Shrinkage and Color Bleeding

We are not responsible for shrinkage, color loss, fading, dye transfer, color bleeding, or damage resulting from the washing and drying process.

Delicate and Specialty Items

Customers must identify delicate, specialty, dry-clean-only, hand-wash-only, vintage, or high-value items before processing. We are not responsible for damage to items that require special care but are submitted with regular wash-dry-fold orders.

Items Left in Pockets

Customers are responsible for checking all pockets before submitting laundry. We are not liable for damage to items left in pockets or damage caused by such items to other garments.

Missing or Damaged Items

Any claim for missing or damaged items must be reported within 48 hours of delivery. Liability for proven loss or damage is limited to ten (10) times the processing charge for the affected item, not to exceed the item's fair market value.

Unclaimed Orders

Orders not claimed within 30 days may be donated, discarded, or otherwise disposed of without further notice.

Pickup and Delivery

While we make every effort to meet scheduled pickup and delivery times, delays may occur due to weather, traffic, equipment issues, or other circumstances beyond our control.

We are not responsible for laundry that is lost or damaged after it's dropped off at the customer’s residence.

Bedding and Comforters

Comforters, blankets, mattress covers, and similar items are processed at the customer's risk. We are not responsible for damage resulting from age, wear, fabric weakness, or manufacturer defects.

Customer Responsibility

Customers are responsible for verifying that all laundry has been returned upon delivery and for reporting concerns promptly.